Course Description
Do you ever feel like you are repeating the same things and no one is listening? Research has shown that it is the communicator not the listener that should adapt their style to become more effective. This practical session that will help you to become a more inspirational and effective communicator. You'll gain an understanding of how to communicate positively face-to-face, over email and on the telephone based on the psychology of communication, with a series of tips and tools you can immediately.
Key Learning
Understanding effective communication
How a message flows
The psychology of communication
Barriers to communication and how to overcome them
The dynamics of face-to-face communication - body language and tone
The power of words & listening skills
Being able to ask the right questions
Transmitting your message clearly and accurately
Suitability
Leaders, supervisors and team members who need to improve their communication skills.