top of page

Resolving Complaints

This session provides participants with the crucial skills and confidence to improve their handling of customer complaints, with the goal of reaching a satisfactory solution that increases customer retention and loyalty.

Date

18 March 2025

Time

-

10:30

09:00

Price

75

£

Course Description

Building your business through delivering an exceptional customer / guest experience is even more important given the level of competition. How a company handles customer complaints can significantly impact customer retention and loyalty. This 90-minute skillsbootcamp equips participants with the critical skills, a formulae and confidence to address customer complaints effectively, turning potentially negative experiences into opportunities for improvement and long-term satisfaction. By understand how to effectively manage complaints will also help build team morale and engagement.

Key Learning

  • Using the LEARNT method

  • Active Listening

  • Showing Empathy and Emotional Intelligence

  • Problem-Solving Techniques

  • Effective Communication

  • Conflict Resolution Skills

  • Building Customer Loyalty

Suitability

For anyone that has to turn complaints into opportunities and build customer / Guest loyalty

Course Books

Click on the book to buy it - we receive a small commission.

bottom of page