Course Description
There are times when leaders need to have tough conversations, whether this be with your own team, peers, customers, the boss or your clients. Based on the latest research and thought leader's recommendations, attendees will learn, & gain the confidence in how to structure tough conversations using a framework & useful key phrases enabling you to get your message across whilst still maintaining the relationship & are able to move forward productively.
Key Learning
Understand the benefits of a tough conversation and why it is crucial
A structure to follow - SBI
Key phrases to make it easier
Managing your emotions
Understanding the lessons from Radical Candor the book by Kim Scott
The top ten best tips we have found from reading 100's of articles and attending sessions
Suitability
Anyone who needs to have a tough conversation with an employee, a peer or their boss and wants to build the confidence to do so.
