Course Description
Building your business through delivering an exceptional customer / guest experience is even more important given the level of competition. How a company handles customer complaints can significantly impact customer retention and loyalty. This 90-minute skillsbootcamp equips participants with the critical skills, a formulae and confidence to address customer complaints effectively, turning potentially negative experiences into opportunities for improvement and long-term satisfaction. By understand how to effectively manage complaints will also help build team morale and engagement.
Key Learning
Using the LEARNT method
Active Listening
Showing Empathy and Emotional Intelligence
Problem-Solving Techniques
Effective Communication
Conflict Resolution Skills
Building Customer Loyalty
Suitability
For anyone that has to turn complaints into opportunities and build customer / Guest loyalty