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Tough Conversations

Based on the book Radical Candor by Kim Scott this session gives delegates a formula and the confidence to have tough conversations at all levels.


10 January 2024








Course Description

There are times when leaders need to have tough conversations, whether this be with your own team, peers, customers, the boss or your clients. Based on the latest research and thought leader's recommendations, attendees will learn, & gain the confidence in how to structure tough conversations using a framework & useful key phrases enabling you to get your message across whilst still maintaining the relationship & are able to move forward productively.

Key Learning

  • Understand the benefits of a tough conversation and why it is crucial

  • A structure to follow - SBI

  • Key phrases to make it easier

  • Managing your emotions

  • Understanding the lessons from Radical Candor the book by Kim Scott

  • The top ten best tips we have found from reading 100's of articles and attending sessions


Anyone who needs to have a tough conversation with an employee, a peer or their boss and wants to build the confidence to do so.

Course Books

Click on the book to buy it - we receive a small commission.

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