Course Description
This course covers the core principles of effective communication, emotional intelligence, and problem-solving, offering practical tools to handle even the most challenging customer interactions. Participants will learn to approach complaints with empathy, remain calm under pressure, and work collaboratively with customers to reach a satisfactory solution. By developing these essential skills, attendees can turn dissatisfied customers into loyal advocates for their brand.
Key Learning
How to structure the interview
Questions to ask to uncover the real person
How to read what is not being said
Understand the true meaning of active listening and how to use this to get behind the facade of a person
How to ensure you do not lose the good ones
Suitability
Anyone who need to find more of the right people, from HR to leaders.
