Dealing with conflict, whether that be internal, with suppliers or with customers is never easy, this session gives practical tools to manage these situations effectively.

Based on the book Radical Candor by Kim Scott this session gives delegates a formula and the confidence to have tough conversations at all levels.

Influencing others whether; peers, stakeholders, the boss, the team, buyers or contractors will help you become more successful and effective.

Motivating your team to gain discretionary effort. How to give and get the best for & from your team.

Interview tips and tools to uncover the real person; find the right candidate who is more likely to be a fit and thrive.

Attracting the right candidate is the biggest challenge facing business today. Get practical tips & tools to help you attract the best talent to join your team.

AI has become part of our everyday life, but not everyone understands how to use it effectively, we will give you the basics to get started.

Social media exposure can make or break your business. This session will give you practical tips and tools to use social media productively.

This is the perfect course for those that hate selling but know they need to whether you are in events, tenders or your own business.

We will equip you will the skills and strategies for navigating bargaining and dispute resolution for a mutually beneficial outcome.

The ability to coach others is one of the most important skills required of a leader. This double session gives you a framework to use based on the GROW model, we focus on how to question effectively, how to focus & actively listen. We will also illustrate how to adapt the framework for speed coaching by using the 'Killer Question' concept.

This practical session gives tips and tools from project initiation through to monitoring, milestones, communication and ensuring the team stay on track.

From impact to integration this session gives practical tools to manage and embed change. Based on the research project, Change -The Human factor.

Our workload never seems to diminish. this session gives you the best practical tools, tips and resources gleaned from many time management books and courses.

Delegating not only gives you more time, it empowers your team. We will give you practical tools to delegate effectively and using SMARTER goals.

Ensuring a safe and inclusive workplace can be intimidating for managers. We give practical tools to help achieve this.

Gain an understanding of team dynamics and how as a leader, you can get the most from your team and ensure alignment.

How to move from customer service to customer experience (CX), thus creating a culture that understands the big picture & consistently exceeds expectations.

How to become a more effective communicator, face to face, in email and on the phone.

With up to 5 generations in the workplace, each with different values and motivations, this course helps you to understand and lead them as individuals & bring them together as a cohesive team.

A leaders ability to read situations, be self aware and act accordingly to build positive & productive relationships is imperative in todays world. This session gives you an insight into how to do this successfully.

Suitable for anyone who has to present, pitch or train. This session gives practical tools to plan and deliver engaging and powerful presentations. You will understand the psychology of convincer channels & how Ted.com succeed. You will also be able to adapt your style, get results & gain confidence.