Interview tips and tools to uncover the real person; find the right candidate who is more likely to be a fit and thrive.

Attracting the right candidate is the biggest challenge facing business today. Get practical tips & tools to help you attract the best talent to join your team.

Influencing others whether; peers, stakeholders, the boss, the team, buyers or contractors will help you become more successful and effective.

Motivating your team to gain discretionary effort. How to give and get the best for & from your team.

This session provides participants with the crucial skills and confidence to improve their handling of customer complaints, with the goal of reaching a satisfactory solution that increases customer retention and loyalty.

How to move from a customer service culture to an exceptional customer experience culture.

With up to 5 generations in the workplace, each with different values and motivations, this course helps you to understand and lead them as individuals & bring them together as a cohesive team.

A leaders ability to read situations, be self aware and act accordingly to build positive & productive relationships is imperative in todays world. This session gives you an insight into how to do this successfully.

Effective job chats are more than a conversation. They should make your team feel valued, empowered and able to achieve both their own and the company goals.

Based on the book Radical Candor by Kim Scott this session gives delegates a formula and the confidence to have tough conversations at all levels.

Develop the mindset and gain valuable insights and tools to be more strategic

From impact to integration this session gives practical tools to manage and embed change. Based on the research project, Change -The Human factor.

The ability to coach others is one of the most important skills required of a leader. This double session gives you a framework to use based on the GROW model, we focus on how to question effectively, how to focus & actively listen. We will also illustrate how to adapt the framework for speed coaching by using the 'Killer Question' concept.

Equip your supervisors with the skills to lead effectively whilst managing the transition and change of mindset to move from team member to team leader

How to become a more effective communicator, face to face, in email and on the phone.

This practical session gives tips and tools from project initiation through to monitoring, milestones, communication and ensuring the team stay on track.

Suitable for anyone who has to present, pitch or train. This session gives practical tools to plan and deliver engaging and powerful presentations. You will understand the psychology of convincer channels & how Ted.com succeed. You will also be able to adapt your style, get results & gain confidence.

With work and life being ever more stressful, this session provides practical tools for managing stress overcoming challenges and foster a growth mindset for personal and professional wellbeing.

Gain an understanding of team dynamics and how as a leader, you can get the most from your team and ensure alignment.

Our workload never seems to diminish. this session gives you the best practical tools, tips and resources gleaned from many time management books and courses.

Delegating not only gives you more time, it empowers your team. We will give you practical tools to delegate effectively and using SMARTER goals.